Return & Refund Policy

Effective Date: 30-11-2024

At RKG Blue Print, we prioritize customer satisfaction and strive to provide high-quality medical products and services. Please read our return and refund policy carefully to understand your rights and obligations.

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1. Eligibility for Returns

We accept returns under the following conditions:

• The product is unused, unopened, and in its original packaging.
• The return request is initiated within 7-30 days]of the delivery date.
• The product is not a prescription medication, perishable item, or personalized medical device, as these items are non-returnable by law.

Note: Consumable health items such as supplements, creams, or test kits may be eligible for returns only if sealed and unused.

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2. Non-Returnable Items

We do not accept returns for:

• Opened or used products.
• Prescription medications or items requiring special storage.
• Perishable goods (e.g., refrigerated medical supplies).
• Custom or personalized medical devices.
• Products purchased on clearance or marked as final sale.

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3. How to Request a Return

If you meet the eligibility criteria, follow these steps:

1. Contact our customer support team at sales@rkgmedkart.com with your order number and reason for return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely and include the RMA number in your return shipment.

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4. Refund Process

Once we receive your returned item:

• Our team will inspect the product to ensure it meets the eligibility criteria.
• If approved, refunds will be credited o your original payment method within 7 business days.

Deductions:

• Shipping costs are non-refundable.
• If the return is due to an error on our part, we will cover return shipping costs.

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5. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48-72 hours of receiving the product.
• Provide photos or evidence of the issue for verification.
• We will offer a replacement, repair, or full refund based on the nature of the problem.

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6. Exchanges

Exchanges are only available for defective or incorrect items. If you require an exchange, contact us at sales@rkgmedkart.com and our team will assist you.